Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.



411 University St, Seattle, USA


+1 -800-456-478-23

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    Let us give you a 30 mins demo

    // Support within One App

    AIDER - Your Mobilized Support System

    Mobile App

    Users are able to use mobile application to manage support tickets

    User permission & Authority

    Customer & Technician user permission setting

    Equipment & Warehouse

    Warehouse ticket system for technician to request equipment

    Real-time Location

    Report & Track for technician real-time location for repair status

    SLA Alert

    Setup SLA for ticket response rate and alert for manger to review performance

    Analytics Report

    Review the support system performance in custom dashboard

    // Don't let your customer wait!

    Assign the support ticket to the right man !

    Customer support is a challenge to every B2C Business.

    As customers are facing different situations, calling the support center take extra steps for them to connect with the solutions.

    Why not let them create support request and categorized their situations by themselves.

    //No more busy line for your service hotline.