// Support within One App
AIDER - Your Mobilized Support System
Mobile App
Users are able to use mobile application to manage support tickets
User permission & Authority
Customer & Technician user permission setting
Equipment & Warehouse
Warehouse ticket system for technician to request equipment
Real-time Location
Report & Track for technician real-time location for repair status
SLA Alert
Setup SLA for ticket response rate and alert for manger to review performance
Analytics Report
Review the support system performance in custom dashboard
// Don't let your customer wait!
Assign the support ticket to the right man !
Customer support is a challenge to every B2C Business.
As customers are facing different situations, calling the support center take extra steps for them to connect with the solutions.
Why not let them create support request and categorized their situations by themselves.
//No more busy line for your service hotline.
// latest case studies
Introduce Our Projects
We have done some amazing projects with our clients !